Experience Wairakei Terraces hot pools - a geothermal wonderland with healing and curing properties and one of New Zealand's premier geothermal locations...
Great costumer service and very enjoyable relaxation in the hot pools. Will be back.
Nice looking space but when you look into the water it's quite dirty, your literally soaking in everyones yuckies.
Absolutely beautiful setting, lovely water. However, huge concerns regarding safety. We witnessed a man collapse in the water, with obvious danger of drowning as he was face down. He was pulled out by fellow bathers and we quickly alerted staff. Staff were slow to respond (casually walked to site) and took no first aid equipment. The man was cared for by another bather who happened to be a paramedic and another bather called the ambulance. The staff had absolutely no idea what to do, with no sign of procedure, system or training. It is essential that such a facility is well equipped and staff trained for emergencies. As side safety issues, the top pool appeared excessively hot (way hotter than on our previous visits) with no current warning or sign of current monitoring. Concrete surfaces underfoot when entering were extremely slippery, which implied lack of cleaning. Not sure if we will ever return as we hesitate to support such a hazardous facility. There seems to have been considerable deterioration since we last visited.
Tena Koe Karen, Thank you for your email dated 23 March 2024. I have forwarded your concern to senior management who have advised that they will be conducting a full review of the incident next week and will follow up with a response to you once that has been completed. We apologise sincerely for the anxiety you would naturally have felt for the gentleman involved, and the serious nature of the incident. We are regretful, but do understand your hesitancy to visit our operation again. Thank you for your patronage. Warmest regards, Jessie Read - Teamleader
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julianes4 from Germany wrote on 23 November 2022
Nice area
You could choose from different pools with different temperatures. Facilities are clean. It was quite a relaxing time, but I would not pay 25 Bugs. Glad we found the discount on bookme. Do not understand why you have to pay for the lockers …